How do I withdraw from Sports Interaction and when will my money arrive?

A withdrawal moves through a request stage and then through the payment system before it reaches you. The method you choose affects the route your money takes.

Choose a withdrawal method and an amount from your withdrawable balance, then submit the request. The request must be processed before the payment can travel to its destination.

Keep the transaction reference and submission date. They can help you trace the payment if its status does not change or it does not appear in your receiving account.

A request marked as processed is not necessarily visible in the receiving account immediately.

Banking days generally exclude weekends and bank holidays. Calendar days include them, so a timeframe stated in days and one stated in banking days do not necessarily end on the same date.

A pending request, incorrect payment details or a rejected transfer can interrupt the route to your account. The appropriate response depends on which stage the payment has reached.

Pending requests

A pending status generally means the request has not finished processing. Identity checks or payment review can delay that stage.

Payment details

Incorrect or outdated receiving details can prevent a transfer from reaching its destination. Compare the details used for the request with those held by your payment provider, taking care not to share sensitive credentials.

Rejected transfers

A receiving provider can reject a payment because of account restrictions or a mismatch in details. Keep the rejection message or transaction reference so the reason can be investigated without guessing where the money went.

Canadian gambling operators generally verify a customer's identity and may ask for documents during an account or payment review. A request can take longer while that review is being completed.

Legible documents and details that match the account help an operator assess the request. Payment verification can also involve establishing that the payment method belongs to the account holder.

Minimums and maximums set the amount that can be requested, sometimes for a particular method or period. Payment rules can also determine which receiving methods can be used with a given account.

Your withdrawable balance can differ from the total shown in an account. Unsettled bets or funds subject to promotional conditions, for example, may not yet be ready to withdraw.

Sports Interaction accounts in Canada use CAD, and the operator does not charge withdrawal fees. The amount in your account is therefore denominated in Canadian dollars.

A payment provider may apply its own charges or convert currency when the receiving account uses a different currency. The provider's exchange rate and charges can affect the amount received.

Sports Interaction offers support by live chat, email and phone. Our guide to getting help with your account explains how to prepare for a conversation.

Have these details ready to help identify the transaction:

• The withdrawal request date.
• The amount and payment method.
• The transaction reference.
• The status or any rejection message.